Key Responsibilities

Operations Management:

• Oversee daily operational activities across all business units to ensure efficiency, consistency, and quality standards
• Develop, implement, and improve operational policies, SOPs, and workflows
• Coordinate with outlet managers and department heads to ensure smooth execution of business operations
• Monitor operational performance and identify opportunities for cost control and process optimization
• Support new outlet openings, renovations, and operational setup

Administrative Management:

• Lead and manage administrative functions including office operations, documentation, contracts, licensing, and permits
• Ensure compliance with local regulations, health & safety standards, labor laws, and industry requirements
• Maintain accurate records, reports, and operational documentation
• Oversee vendor contracts, service agreements, and supplier coordination

Team Leadership:

• Supervise and support the administrative and operations team
• Assign tasks, set performance goals, and conduct regular evaluations
• Train staff on company policies, procedures, and best practices
• Foster a culture of accountability, efficiency, and collaboration

Financial & Resource Oversight:

• Support budgeting, expense tracking, and cost-control initiatives
• Monitor operational expenses and ensure adherence to approved budgets
• Coordinate with finance and procurement teams on purchasing and inventory-related matters

 

 

 

Sales Systems Optimization & Reporting:

• Oversee and optimize selling systems across all business units (POS, sales platforms, inventory-linked systems, CRM where applicable)
• Ensure sales systems are properly integrated with inventory, finance, and operational workflows
• Identify gaps and inefficiencies in current systems and work with vendors or internal teams to improve performance and reliability
• Lead system upgrades, enhancements, and rollouts for new outlets or business units

Data, Reporting & Automation:

• Develop and maintain automated reports and dashboards for key functions including sales, operations, inventory, labor, and finance
• Ensure timely and accurate reporting to management for decision-making and performance tracking
• Standardize reporting formats across all brands and outlets
• Reduce manual work by automating recurring operational and administrative reports
• Ensure data accuracy, system compliance, and proper user access controls

Cross-Functional Coordination:

• Act as a key liaison between management, operations, finance, HR, marketing, and external partners
• Ensure clear communication and alignment across all business units
• Support management with operational reports and insights for decision-making