Job scope & responsibilities

-               Provide support for business applications used in supply chain operations

-               Perform initial investigation and escalate issues as needed

-               Work with internal teams and external vendors to track and resolve application issues

-               Document common issues and create user guides 

-               Monitor application performance and report abnormalities

-               Respond to incidents reported via the service desk in a timely manner

-               Support the team in ensuring smooth day-to-day operations

 

Qualifications

-               Bachelor’s degree in Computer Engineering, Computer Science, Information  Technology, or a related field

-               3 years experience in application support 

-               Knowledge of SQL (e.g., writing queries, using stored procedures and functions)

-               Familiarity with warehouse or transportation operations is a plus

-               Strong analytical and problem-solving skills

-               Good communication and interpersonal skills

-               Ability to work both independently and as part of a team